# How to read the status of monitored mailboxes?

### Overview

Users of Stoïk Email Security can now access a complete list of all monitored mailboxes directly in Stoïk Protect.

This new view gives you full visibility into the mailboxes being analyzed for Business Email Compromise (BEC) indicators and whose inbound and outbound traffic is monitored for signs of potential fraud.

Each monitored mailbox now includes key details to help you track and understand its status at a glance:

* User
* Email address
* Associated tenant
* Status ( *Active / Inactive*)

If a mailbox becomes Inactive, simply hover over the status to see the reason — making it quick and easy to identify and troubleshoot the issue.

### Why It Matters

* **Visibility:** Know exactly which mailboxes are being actively protected by Stoïk Email Security.
* **Clarity:** Understand instantly why a mailbox might be inactive, with contextual explanations.
* **Efficiency:** Reduce support requests and investigation time with self-service transparency.

### How It Works

{% stepper %}
{% step %}

#### Access the Mailboxes List

In Stoïk Protect, navigate to Email > Mailboxes.

You’ll see a list of all mailboxes currently monitored by Stoïk Email Security.
{% endstep %}

{% step %}

#### Review Mailbox Details

For each mailbox, the following information is displayed:

* **User:** The associated account owner.
* **Email address:** The exact monitored address.
* **Tenant:** The Microsoft 365 tenant linked to the mailbox.
* **Status:** Indicates whether the mailbox is *Active* or *Inactive*.
  {% endstep %}

{% step %}

#### Check Inactive Mailboxes

If a mailbox is marked **Inactive**, hover over the status to view the reason — for example:

* Connection expired
* Access revoked
* Temporary sync issue

This makes it easy to identify configuration or permission problems without contacting Stoïk support.
{% endstep %}
{% endstepper %}

### What’s New

| Improvement                    | Description                                                                                  |
| ------------------------------ | -------------------------------------------------------------------------------------------- |
| **Mailbox visibility**         | View the full list of mailboxes monitored by Stoïk Email Security directly in Stoïk Protect. |
| **Status details**             | Hover over inactive mailboxes to see the cause and take action.                              |
| **Centralized monitoring**     | Easily track users and tenants under active email protection.                                |
| **Reduced support dependency** | Diagnose inactive mailboxes quickly and independently.                                       |


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.stoik.io/email-security/how-to-read-the-status-of-monitored-mailboxes.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.