Does EDR slow down my computer?

You may experience slowdowns on your workstation. You might wonder if this is related to the Endpoint Detection & Response (EDR) software installed on your machine.

What you need to know

A slowdown can have several causes:

• A high workload on the computer (demanding programs, saturated memory resources, full disk)

• A network or server connection problem

• A background update or process

• A software malfunction

EDR may, in some cases, use more resources during occasional scans, but it is generally not the primary cause of a prolonged slowdown.

What to check first?

To better understand the situation and identify the cause, gather these four pieces of information:

1. Is the slowdown widespread? Does it only affect your computer or multiple machines in your organization?

2. If it's only one computer, which one exactly? Note the name or identifier of the affected machine.

3. What is the nature of the slowdown? Is the computer itself slow (applications that are difficult to open, frozen cursor, system slowdowns)? Or is the connection to a server or online service slow?

4. Have all other security tools been completely uninstalled? In particular, antivirus software and any other EDR software already installed.

Next Steps

Once this information has been gathered, send it to [email protected]. This will allow us to analyze the situation more quickly, and distinguish between a local (computer), network (connection/server), or installed EDR problem.